How We Restore Power

It’s Not Just a Flip of a Switch

Each power outage is a complex event. Crews often work through challenging conditions such as darkness, wind, rain, and flooding to locate, assess, coordinate, repair, and restore each outage they come across. 

How We Restore Power

1. Our first priority is to repair the transmission lines. Until this repair is made, power to your home cannot be restored.
2. Repair substation equipment. This may include damaged transformers or malfunctioning circuit breakers.
3. Fix the main distribution lines which carries power from the substation to an overhead (A) or underground (B) transformer near your home. These repairs may include addressing broken poles, bad transformers, open fuses and switches.
4. Check the service line (C) that carries power from the transformer to your electric meter.

Restoring power in this order can mean that some homes may have power restored while others around them have not.

Download How We Restore Power (pdf)

Multiple Crews Work to Repair Major Outages

During severe weather like major thunderstorms and freezing rain, it is not uncommon to have widespread power outages and several hundred repair locations. Austin Energy sends multiple crews out to make repairs, but the crews must drive to each location to work as safely, quickly, and efficiently as possible. We place the highest priority on the safety of our crews and our customers, and it can take multiple hours or even days to restore power to all customers.

We Provide an Estimated Time of Restoration 

Once Austin Energy fully assesses the outage, we provide an estimated time of restoration. Outage conditions are posted on the Austin Energy Outage Map. Customers signed up to receive Outage Alerts will have updates texted to them via their mobile device. 

During a large or complex outage event, Austin Energy may suspend providing an estimated time of restoration until damage can be safely assessed.

The Estimated Time of Restoration Can Change

As the situation evolves and the extent of the damage becomes clearer, the estimated time of power restoration can change. We make every effort to arrive at a realistic estimated restoration time based on the availability of our lineworkers, the extent of the damage, and the safety of our employees and customers.

If you have more questions, we may have them covered on our FAQ page.

Learn More

• Sign up for Outage Alerts
• Check out current conditions on Austin Energy’s electric system
• Learn how Austin Energy prepares for and handles outages
• Bookmark our Outage Map on your mobile device
• Be prepared for outages before they occur